miss blah
last night in the middle of my norton live update, i was prompted to restart computer... stupid me forgot to remove a floppy disk inside the A: drive... the incident was complicated by my A: drive going into deep deep coma...
today, i ring the lenovo ppl... i'm told the curative treatment is to format my computer... despite the bad news, i'm truly impressed by the efficiency of lenovo staff... i cant be bothered to check out the user manual so just randomly dial a lenovo number and ask for support hotline... without much waiting, they pick up the line and answer my Q to the point without putting me through here and there (which unfortunately happens to a lot of big companies in hk)... and the technician is very helpful and patient... after the call, they even email me instructions to format my computer... also, starting today, i'll respect ppl who dont pronounce the 26 alphabets correctly...
when u ring a hotline, it connects, u listen to bach and/or mozart for some 5-10 minutes... then an operator picks up... the first thing they do is to ask for your name... once u tell them your name is blah, they'd replace all the you with miss blah...
i dunno a thing about marketing, maybe that's evidence-based-customer-satisfaction-strategy... the senior ppl must think this is very courteous way of conversation... i personally think an you would irritate a lot less customers...
today, i ring the lenovo ppl... i'm told the curative treatment is to format my computer... despite the bad news, i'm truly impressed by the efficiency of lenovo staff... i cant be bothered to check out the user manual so just randomly dial a lenovo number and ask for support hotline... without much waiting, they pick up the line and answer my Q to the point without putting me through here and there (which unfortunately happens to a lot of big companies in hk)... and the technician is very helpful and patient... after the call, they even email me instructions to format my computer... also, starting today, i'll respect ppl who dont pronounce the 26 alphabets correctly...
when u ring a hotline, it connects, u listen to bach and/or mozart for some 5-10 minutes... then an operator picks up... the first thing they do is to ask for your name... once u tell them your name is blah, they'd replace all the you with miss blah...
if miss blah would now right click the icon, miss blah should now see a screen with...amazing, isnt it? a 5-min conversation now lasts 6 mins... no wonder lines are always busy and they have to play mozart...
i dunno a thing about marketing, maybe that's evidence-based-customer-satisfaction-strategy... the senior ppl must think this is very courteous way of conversation... i personally think an you would irritate a lot less customers...
posted by kewa at 17:00
2 Comments:
what actually happened with the restart? I don't understand why you have to reformat your computer just because there's a floppy inside a:. that's very odd. Unless that's a very special floppy disk?
agree. i dont think it causes the failure . likelihood is it's coincidence. like an injury doesnt cause osteosarcoma but osteosarcoma presents with injury. the tech went thru' some tests with me. it worked in safe mode. so he concluded it's a problem with windows.
before formatting, i'm gonna:
1. clean the thing with a cleansing disk (like to fail) and
2. retry when humidity goes down (some chance of succeed)
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